Guest Service Agent

The Hotel Britomart

Smart, soulful and contemporary, The Hotel Britomart welcomes guests to the best of downtown waterfront Auckland. New Zealand’s first 5 Green Star hotel has 104 beautiful timber-lined, cocoon-like rooms and luxurious suites with New Zealand art, custom features and bespoke amenities. Downstairs, in the beautiful surrounds of the heritage buildings is kingi, a restaurant that also celebrates sustainability and provides exceptional cuisine and hospitality for the public and guests of The Hotel Britomart.

You will thrive on immersing yourself in the brand, hotel operations and be proud to be part of The Hotel Britomart team.The role will report to the Front Office Manager.

About the Role

The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent in our Front Office Team. 

• Deliver the warmest of welcomes with a friendly ‘Kia Ora’ or the fondest of farewells with a ‘Haere rā’.
• Actively contribute to the department’s key performance indicators: TripAdvisor, Net Promotor Score, RevMax.
• Perform valet parking duties.
• Be familiar with all room types, rates and services provided by the hotel.
• Process guest mail, messages, and deliveries.
• Handle all reservation requests in an efficient and friendly manner.
• Cross train in night audit duties.

More About You

• You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
• Your grooming and personal presentation sets you apart from the rest
• You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
• You will ideally have prior experience in a similar role in a 4 or 5 star hotel
• You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
• Degree or Diploma in Hospitality Management preferred
• A holder of a full New Zealand driver license

 The Hotel Britomart Team Benefits:

• Free celebratory night including breakfast stay after 6 months
• Accommodation and food and beverage discount for Team Members
• Team Member accommodation discount internationally via TFE Hotels
• Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
• Boost Benefits
• Reward and recognition program
• Career development pathway
• Retail discounts
• Team meal provided per shift
• Uniform and dry-cleaning of uniform

To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property. 

 

Valid New Zealand working rights is essential.