Guest Service Agent

The Hotel Britomart

Situated in the vibrant nine-block Auckland community of Britomart, The Hotel Britomart offers a distinctive experience of the city’s best accommodation, eating and shopping. Within a blended modern and heritage building, the hotel has 99 thoughtfully crafted guest rooms, five luxurious Landing Suites and one-of-a-kind event spaces alongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, with layers of history, art and design throughout, it’s a place where the team is proud to be independently New Zealand-owned, delivering authentic New Zealand experiences.

We are seeking capable and experienced professionals to join The Hotel Britomart in the position of a Guest Service Agent. You will thrive on immersing yourself in the brand and hotel operation and be proud to be part of The Hotel Britomart team. Reporting to the Rooms Division Manager, you will be responsible for delivering exemplary customer service by embracing our brand behaviours and service philosophies, striving to exceed expectations and ensure each customer experience is memorable. Be an excellent communicator with a strong ability to develop cooperative working relationships with diverse client groups.

About the Role

The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent (Part Time) in our Front Office Team. 

• Deliver the warmest of welcomes with a friendly ‘Kia Ora’ or the fondest of farewells with a ‘Haere rā’.
• Actively contribute to the department’s key performance indicators: TripAdvisor, Net Promotor Score, RevMax.
• Perform valet parking duties.
• Be familiar with all room types, rates and services provided by the hotel.
• Process guest mail, messages, and deliveries.
• Handle all reservation requests in an efficient and friendly manner.
• Cross train in night audit duties.

More About You

 

• You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
• Your grooming and personal presentation sets you apart from the rest
• You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
• You will ideally have prior experience in a similar role in a 4 or 5 star hotel
• You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
• Degree or Diploma in Hospitality Management preferred
• A holder of a full New Zealand driving license
• Valid New Zealand working rights is essential

 The Hotel Britomart Team Benefits:

 

• Free celebratory night including breakfast stay after 6 months
• Accommodation and food and beverage discount for Team Members
• Team Member accommodation discount internationally via TFE Hotels
• Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
• Reward and recognition program
• Team meal provided per shift
• Uniform and dry-cleaning of uniform

To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate and experienced candidates for this exquisite property.