Guest Services Agent

Situated in the vibrant nine-block Auckland community of Britomart, The Hotel Britomart offers a distinctive experience of the city’s best accommodation, eating and shopping. Within a blended modern and heritage building, the hotel has 99 thoughtfully crafted guest rooms, five luxurious Landing Suites and one-of-a-kind event spaces alongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, with layers of history, art and design throughout, it’s a place where the team is proud to be independently New Zealand-owned, delivering authentic New Zealand experiences.

About the Role

The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent (Part-Time) in our Front Office Team. 

• Deliver the warmest of welcomes with a friendly ‘Kia Ora’ or the fondest of farewells with a ‘Haere rā’
• Actively contribute to the department’s key performance indicators: TripAdvisor, Net Promotor Score, RevMax
• Perform all necessary reception tasks including checking guests in and out, cashiering, answering phone calls, attending to guest requests and complaints efficiently and effectively
• Answer enquiries about services, facilities, and other information in person or via email including inbounds and tour groups to ensure all bookings are in place.
• Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests or from other departments
• Demonstrate a high level of guest service
• Perform valet parking duties
• Be familiar with all room types, rates and services provided by the hotel
• Process guest mail, messages, and deliveries
• Handle all reservation requests in an efficient and friendly manner
• Cross train in night audit duties

More About You

• You are fluent in English and love interacting with guests as you enjoy efficiently managing their experience
• You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
• Your grooming and personal presentation sets you apart from the rest
• You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
• You will ideally have prior experience in a similar role in a 4 or 5 star hotel
• You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
• Degree or Diploma in Hospitality Management preferred
• A holder of a full New Zealand driver license

 The Hotel Britomart Team Benefits:

• Free celebratory night including breakfast stay after 6 months
• Accommodation and food and beverage discount for Team Members
• Team Member accommodation discount internationally via TFE Hotels
• Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
• Boost Benefits
• Reward and recognition program
• Career development pathway
• Retail discounts
• Team meal provided per shift
• Uniform and dry-cleaning of uniform

To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property. 

 

Valid New Zealand working rights is essential. Only successful candidates will be contacted.