Reservations Agent - Fixed-term, 10 months | Full-time | Auckland CBD

Are you a natural communicator who enjoys creating seamless guest experiences from the very first conversation? The Hotel Britomart is looking for a polished and detail-focused Reservations Agent to join our team on a 10-month fixed-term contract, providing parental leave cover from Mid-December 2026.

As part of our Reservations team, you will be a key point of contact for guests, travel partners and internal teams. You will confidently manage reservations and enquiries across phone, email and online channels, while sharing your knowledge of our hotel and neighbourhood to help every guest make the most of their stay.

About the role

• Manage individual and group reservations accurately and efficiently.
• Respond to guest enquiries across phone, email and online channels with warmth and professionalism.
• Maximise revenue opportunities through confident room and package recommendations, upgrades and add-ons.
• Maintain accurate guest profiles, preferences, booking details and payment information.
• Work closely with Front Office, Revenue, Sales, Events and other hotel teams to ensure a seamless guest journey.
• Share thoughtful recommendations about The Hotel Britomart, Britomart and Auckland.
• Support smooth daily operations, reporting and handovers within the Reservations team.
• Previous experience in reservations or Front Office within a hotel, travel agency or similar environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, organisation and follow-through.
• A calm, professional approach and the confidence to manage competing priorities.
• Commercial awareness and the ability to identify opportunities to enhance both the guest experience and hotel revenue.
• Confidence using reservation systems, Microsoft Office and online booking platforms; experience with Protel or Opera is an advantage.
• Flexibility to work a roster that supports the needs of the hotel.

What you will bring

• Previous experience in reservations or Front Office within a hotel, travel agency or similar environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, organisation and follow-through.
• A calm, professional approach and the confidence to manage competing priorities.
• Commercial awareness and the ability to identify opportunities to enhance both the guest experience and hotel revenue.
• Confidence using reservation systems, Microsoft Office and online booking platforms; experience with Protel or Opera is an advantage.
• Flexibility to work a roster that supports the needs of the hotel.

Why join The Hotel Britomart?

You will join a collaborative team at New Zealand’s first 5 Green Star hotel, where thoughtful service, local storytelling and genuine care shape every guest experience. This is an opportunity to build your luxury hotel experience within a distinctive, design-led property in the heart of Auckland.

If you bring warmth, precision and a genuine desire to help guests feel remembered, we would love to hear from you. Apply through SEEK with your CV and a brief cover letter outlining your relevant experience and availability.

Position description Apply now

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