Senior Housekeeping Supervisor

The Hotel Britomart

Situated in the vibrant nine-block Auckland community of Britomart, The Hotel Britomart offers a distinctive experience of the city’s best accommodation, eating and shopping. Within a blended modern and heritage building, the hotel has 99 thoughtfully crafted guest rooms, five luxurious Landing Suites and one-of-a-kind event spaces alongside its sustainable seafood restaurant, kingi. A 5 Green Star hotel, with layers of history, art and design throughout, it’s a place where the team is proud to be independently New Zealand-owned, delivering authentic New Zealand experiences.

About the Role

Reporting to the Housekeeping Manager, the Senior Housekeeping Supervisor is responsible for the efficient and effective running of the housekeeping department. Working with the team to ensure an exemplary degree of cleanliness in all areas of the hotel, maximising efficiency and demonstrating professionalism, extraordinary standards and pride for a job well done ensures your team leave no stone is left unturned, no matter how small.

Key responsibilities include but are not limited to:

• Assist with rostering and personnel requirements of the housekeeping department daily including recruitment, performance reviews, management, and development of all team members
• Be responsible for the day-to-day leadership and supervision of team members in the department by setting a positive example.
• Ensure all team members follow standard operating procedures and that grooming and presentation of team members is maintained
• Ensure housekeeping trolleys, equipment, storerooms, and chemical rooms are maintained
• Ensure all maintenance and H&S issues are reported
• Ensure guests special requests are carried out and examine guest rooms and suites prior to the guests' arrival
• Ensure all guest complaints and feedback are dealt with in a timely and cost-effective manner
• Liaise with front office and F&B to ensure guest expectations are consistently met or where possible exceeded
• Responsible for answering phones and coordinating guest requests with the Room Attendants, House person, and Public Area Attendants
• Conduct a communication logbook/diary to list daily communications to ensure all communications are dealt with in a timely manner
• Ensure all priority and arrival rooms are ready in a timely manner
• Ensure rooms required for check in are available for guests by 2pm
• Inventories stock carried out to ensure adequate supplies
• Have full understanding of emergency procedures and ensure H&S requirements are met within the department
• Demonstrate proper manual handling when fulfilling physical requirements in the role

Applicants must have previous experience in a supervisory role within a housekeeping department, preferably within a hotel, with a proven track record in leading and motivating a team. This role will work 5 days out of 7 on a rotating roster so full availability is essential.

 

Degree or Diploma in Hospitality Management is advantageous and Valid New Zealand working rights are essential.

The Hotel Britomart Team Benefits:

• Free celebratory night including breakfast stay after 6 months
• Accommodation and food and beverage discount for Team Members
• Team Member accommodation discount internationally via TFE Hotels
• Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
• Boost Benefits
• Reward and recognition program
• Career development pathway
• Retail discounts
• Team meal provided per shift
• Uniform and dry-cleaning of uniform

To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.